Terms & Conditions
Last Updated: August 9, 2026
Welcome to Smiling Clay. By accessing or using our website, www.smilingclay.com, or purchasing products from us, you agree to be bound by these Terms & Conditions.
Please read these terms carefully before using our website.
1. About Smiling Clay
Smiling Clay is an online platform offering natural, traditional, wooden, herbal, and eco-friendly products.
The products listed on our website may include Neem Datun, Moringa Leaves, wooden products, natural stone products, and other products inspired by traditional and sustainable living.
2. Use of Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our systems.
- Copy, reproduce, or misuse website content without permission.
- Interfere with the normal operation of the website.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on the website are accurate.
However, natural products may vary in:
- Colour
- Size
- Shape
- Texture
- Appearance
- Weight
Such variations may occur naturally and should not necessarily be considered defects.
Product images are provided for representation purposes and actual products may have minor visual differences.
4. Natural Products
Some Smiling Clay products are natural or traditionally sourced products.
Natural products may have characteristics that differ from commercially manufactured products. Customers should carefully read the product description, ingredients, usage instructions, and other available information before purchasing.
Unless specifically stated otherwise, our products should not be considered medicines or substitutes for professional medical advice.
5. Orders
When you place an order through our website, you agree to provide accurate and complete information.
We reserve the right to cancel or refuse an order in situations including:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incomplete or incorrect customer information
- Technical errors
If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund policy.
6. Pricing and Payment
Product prices displayed on the website are subject to change without prior notice.
We may offer different payment methods through our payment partners. Payment processing may be subject to the terms and policies of the respective payment provider.
7. Shipping and Delivery
We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period shown at checkout or on the website.
Delivery timelines may vary due to:
- Location
- Courier availability
- Weather conditions
- Public holidays
- Natural events
- Operational or logistical delays
Smiling Clay shall not be responsible for delays caused by circumstances beyond our reasonable control.
8. Returns, Refunds and Exchanges
Returns, refunds, and exchanges will be handled according to the applicable return/refund policy displayed on our website.
Certain natural, perishable, hygiene-related, or personal-use products may not be eligible for return due to their nature.
Customers should inspect products upon delivery and contact us promptly if an item is damaged, incorrect, or otherwise eligible for a return.
9. Intellectual Property
All website content, including text, graphics, logos, images, product descriptions, designs, and other materials, is owned by or licensed to Smiling Clay unless otherwise stated.
You may not reproduce, distribute, modify, publish, or commercially use our content without prior written permission.
10. Third-Party Services
Our website may use third-party services such as payment gateways, delivery partners, analytics providers, or other service providers.
Your use of such services may also be subject to their respective terms and policies.
11. Limitation of Liability
To the extent permitted by applicable law, Smiling Clay shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these terms excludes any liability that cannot legally be excluded under applicable law.
12. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
13. Contact Us
If you have questions regarding these Terms & Conditions, please contact us:
Smiling Clay
Email: info@smilingclay.com
Phone: 7052860718
Website: www.smilingclay.com