Refunds & Cancellations Policy

Last Updated: August 9, 2026

At Smiling Clay, we want you to have a smooth and satisfactory shopping experience. This Refunds & Cancellations Policy explains when an order can be cancelled, returned, replaced, or refunded.

1. Order Cancellation

You may request cancellation of your order before it has been dispatched.

To request a cancellation, please contact us as soon as possible:

Email: info@smilingclay.com
Phone: 7052860718

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation request is accepted before dispatch, the amount paid will be refunded through the original payment method, subject to applicable payment-processing timelines.

2. Cancellation by Smiling Clay

Smiling Clay reserves the right to cancel an order in circumstances including:

• Product being unavailable
• Incorrect product pricing or information
• Incorrect or incomplete delivery information
• Suspected fraudulent or unauthorized transactions
• Technical errors
• Unavoidable operational or logistical circumstances

If we cancel an order for which payment has already been received, the eligible amount will be refunded.

3. Damaged or Incorrect Products

If you receive a product that is:

• Damaged during delivery
• Incorrect or different from the product ordered
• Missing from your order
• Significantly defective

please contact us as soon as possible after delivery.

Please provide:

• Order number
• Description of the issue
• Photographs or video of the product and packaging, where applicable

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution.

4. Natural Product Variations

Some products sold by Smiling Clay are natural or handmade.

Products such as Neem Datun, Moringa Leaves, wooden products, natural stones, and other natural items may naturally differ in:

• Colour
• Size
• Shape
• Texture
• Weight
• Appearance

Minor natural variations are not considered defects and may not qualify for a refund or replacement.

5. Perishable and Hygiene Products

Certain products may not be eligible for return because of their perishable, consumable, hygiene-related, or personal-use nature.

This may include products such as:

• Fresh leaves
• Herbal or natural consumables
• Neem Datun
• Personal grooming products
• Products that cannot be resold for hygiene or safety reasons

Eligibility will depend on the specific product and the condition in which it is received.

Please check the product page for any product-specific return restrictions before placing your order.

6. Return Eligibility

Where returns are permitted, products must generally:

• Be unused
• Be in their original condition
• Include the original packaging where applicable
• Not have been damaged due to customer handling
• Be returned within the applicable return period communicated for the product

We reserve the right to reject returns that do not meet the applicable eligibility requirements.

7. Refunds

Once a refund is approved, we will initiate the refund through the applicable payment method.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

Shipping or other charges may be non-refundable unless the return or refund is due to an error on our part or applicable law requires otherwise.

8. Refund for Failed or Cancelled Orders

If payment has been successfully deducted but the order cannot be processed due to product unavailability, technical issues, or cancellation by Smiling Clay, we will initiate an eligible refund.

9. Incorrect Delivery Information

Customers are responsible for providing accurate shipping and contact information.

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, or other customer-provided information, additional shipping charges may apply for re-delivery.

10. Return Shipping

Where a return is approved, responsibility for return shipping costs will depend on the reason for the return.

If the product was delivered incorrectly or was damaged due to delivery, Smiling Clay may arrange or reimburse reasonable return shipping, subject to verification.

For other approved returns, return shipping costs may be borne by the customer.

11. How to Request a Refund or Return

To request a refund, cancellation, replacement, or return, contact us with the following information:

Email: info@smilingclay.com
Phone: 7052860718

Please include:

• Customer name
• Order number
• Product name
• Reason for the request
• Photos/videos where applicable

Our team will review your request and provide the next steps.

12. Policy Changes

Smiling Clay may update this Refunds & Cancellations Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

13. Contact Us

Smiling Clay
Email: info@smilingclay.com
Phone: 7052860718
Website: www.smilingclay.com

Smiling Clay — Bringing Nature & Tradition Closer to You.