Privacy Policy
Last Updated: August 9, 2026
At Smiling Clay, we respect your privacy and are committed to protecting the personal information you provide when using our website, www.smilingclay.com.
This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment-related information
- Website usage information
- Information you voluntarily provide when contacting us
We only request information that is reasonably necessary to provide our services.
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Deliver products
- Process payments
- Communicate with you about your orders
- Respond to customer support requests
- Provide important service notifications
- Improve our website and services
- Prevent fraud and unauthorized activity
- Comply with applicable legal requirements
With your consent where required, we may also use your contact information to send promotional communications.
3. Payment Information
Payments may be processed through third-party payment gateways.
Smiling Clay generally does not store your complete payment card, banking, or other sensitive payment credentials on its own systems unless specifically stated.
Payment information may be handled directly by the applicable payment provider according to its privacy policy and security practices.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
- Remember preferences
- Maintain shopping cart functionality
- Understand website usage
- Improve website performance
- Provide relevant services
You may be able to control cookies through your browser settings.
5. Sharing of Information
We do not sell your personal information.
We may share necessary information with trusted third parties when required to provide our services, including:
- Payment processors
- Delivery and logistics partners
- Website hosting providers
- Technology and analytics providers
- Customer support providers
- Government authorities where legally required
These parties may receive only the information reasonably necessary to perform their services.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, or comply with applicable legal obligations.
8. Your Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Object to certain processing activities
To make a privacy-related request, contact us using the details below.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us.
10. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact:
Smiling Clay
Email: info@smilingclay.com
Phone: 7052860718
Website: www.smilingclay.com